Returns and Cancellations

What is your refund policy?
Pre-orders can be cancelled prior to the availability and shipment date of the product. All other Firaxis Store sales are final; we are unable to offer refunds or returns. If an item is received damaged, we allow exchanges for the same item only. To report a damaged or defective item, please contact Customer Service and provide:
  • Name
  • Order Number
  • Photos/documentation of the damage
  • Brief description of the problem

For shipments damaged in transit, a claim should be filed with the carrier. Please should retain the original packaging at the original delivery location until the claim has been resolved.

More questions? Back to Main Help Page

How do I request a refund?
To request a refund, Please look up your order and then use the Request a Refund option to submit your request.

More questions? Back to Main Help Page

How do I cancel my order?
If you chose to pay by check or money order and have not yet sent your payment, your order will automatically be cancelled after 30 days.

For orders paid online, you can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your order cannot be cancelled if it has already shipped. Click here to submit a request to cancel your order.

If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.

More questions? Back to Main Help Page

When will my credit appear on my credit card?
Your refund credit will appear on your card 5 - 7 business days after we receive your completed letter of destruction (ELOD or LOD).

More questions? Back to Main Help Page


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